Shipping policy
Thank you for choosing JEET ATULKUMAR UPADHYAY, a professional online apparel store based in New Zealand. We dedicate ourselves to providing reliable shipping services for all clothing goods, ensuring every customer receives ordered items in intact quality and within the estimated delivery cycle. This shipping policy applies to all apparel orders placed through our official store platform, covering the full process of order handling, logistics delivery, after-sales processing and international shipping regulations.
1. Order Processing Time
Our store begins processing all confirmed and fully paid clothing orders within 1 to 5 business days. Weekends and New Zealand national public holidays are excluded from business days and will pause order processing progress. During peak sales seasons, flash sales events or unexpected bulk order surges, our order review, sorting and packing procedures may be prolonged moderately. In the event of obvious processing delays beyond the normal cycle, our customer service team will send official email notifications to buyers in a timely manner to inform updated order status and revised processing schedule.
2. Shipping Rates and Delivery Estimates
All shipping fees for apparel orders are calculated based on actual order parameters including product quantity, total weight and delivery destination. Exact shipping costs will be clearly presented on the checkout page prior to payment completion, with zero hidden charges for all customers.
The estimated delivery period for all standard shipping apparel orders is fixed at 15 business days. All delivery timelines are for reference only and cannot be regarded as guaranteed delivery deadlines. Actual delivery speed may be affected by various uncontrollable factors, including logistics carrier operational delays, customs clearance progress, adverse weather conditions, regional logistics restrictions and holiday logistics suspensions.
3. Shipment Confirmation and Order Tracking
Once our warehouse finishes packaging, quality inspection and outbound dispatch of your clothing order, you will receive an official shipment confirmation email from our store. The notification email will include your exclusive order tracking number and accessible tracking channel for you to monitor logistics status independently.
Please note that logistics tracking data will not be updated instantly after shipment. Normally, complete tracking information will be activated and available for inquiry within 24 to 48 hours after the package leaves our warehouse. We recommend customers check tracking status after the data activation period to avoid invalid queries.
4. Incorrect Address Disclaimer
Customers are solely responsible for submitting accurate, detailed and valid shipping information including recipient name, contact phone number and full delivery address during checkout. We strictly deliver packages in accordance with the address information provided by customers.
Our store shall not undertake any liability for non-delivery, misdelivery or package loss caused by wrong, incomplete or invalid customer-provided shipping information. If the package is returned to our warehouse due to address errors or unreachable recipients, customers shall bear all additional reshipping costs for secondary delivery.
5. Lost or Damaged Packages
If your logistics tracking information is suspended for a long time or your package is confirmed missing during transit, you must submit a formal inquiry request to our official email within 2 calendar days from the scheduled delivery date. We will initiate a logistics investigation with the carrier and follow up the whole process to resolve the issue.
For clothing items that arrive with structural damage, fabric breakage, surface scratches or packaging damage caused by logistics transportation, please submit a after-sales application within 24 hours after receiving the package. You are required to attach clear original photos of damaged products and outer packaging. Our team will verify the issue promptly and provide a targeted solution as soon as possible
6. Apparel Care and Usage Notice
Every clothing product sold in our store is equipped with professional care labels, specifying standardized washing temperature, cleaning methods, drying rules and maintenance tips. Customers shall comply with the official care guidelines for daily wearing and cleaning of all apparel products.
We do not take responsibility for product damage, including fading, shrinkage, deformation, fabric damage and component breakage, resulting from unauthorized manual alteration, improper washing and drying, daily wear and tear misuse or non-compliance with official care instructions.
7. International Shipping and Customs Notice
For all cross-border international apparel shipments, local customs authorities of the destination country may impose import duties, value-added taxes, inspection fees and other related import charges according to local trade policies. All such customs and import fees are borne exclusively by the customer and are not included in product prices or shipping fees charged by our store.
Customers need to fully understand and comply with the commodity import regulations of their destination country. We will not be liable for package detention, compulsory return or confiscation caused by customers’ violation of local customs management rules and import policies.
8. Contact Information
Should you have any questions, suggestions or disputes regarding our shipping rules, order logistics status, delivery progress and after-sales logistics services, please feel free to contact our official customer service team via the below valid channels:
Trade Name : JEET ATULKUMAR UPADHYAY
Physical Address : 64 Holland Place, Gisborne, Ruatoria 4032, New Zealand
Phone Number : +64 21 360 0625
Official Email : info@jeetboutique.shop